Director of Global Accounts - Technology - Remote

Overview

The Director of Global Accounts - Technology will lead the technical strategy for selected accounts, ensuring the delivery of customer objectives and maintaining high levels of satisfaction.

In Short

• Lead and coordinate the technical strategy for selected global accounts.
• Oversee global technical and service performance.
• Ensure high levels of customer satisfaction.
• Act as an influencer with Product Management.
• Provide white glove technology support to customers.
• Develop and implement strategic technical account plans.
• Maintain proactive relationships with clients.
• Manage technical solutions pre-and-post sales.
• Ensure integration of new technologies aligns with client objectives.
• Foster a collaborative team environment.

Requirements

• Bachelor's Degree required.
• 10+ years of experience in technical account management.
• 5+ years in a leadership role.
• Proven track record of customer satisfaction.
• Strong conflict resolution and problem-solving skills.
• Excellent operational and analytical abilities.
• Technical expertise in solution design.
• Strong communication skills.

Benefits

• Flexible work arrangements.
• Career development opportunities.
• Comprehensive benefits package.
• Two company-wide Mental Health Days off.
• Access to wellness programs.
• Paid volunteer days off.
• Competitive vacation and paid time off.
• Retirement savings with company match.