Customer Service Representative (French Bilingual) - Night Shift - Remote

Overview

The Customer Service Representative at Medtronic is responsible for supporting and educating patients and medical professionals using diabetes products, ensuring timely troubleshooting and resolution of inquiries.

In Short

• Provide technical assistance to customers regarding diabetes products.
• Respond to inquiries via telephone or chat.
• Troubleshoot customer concerns and recommend corrective actions.
• Document customer information and product issues.
• Act as a liaison between sales personnel and technical staff.
• Participate in continuing education programs for product knowledge.
• Work in a customer and quality-oriented environment.
• Must be proficient in both English and French.
• Experience in customer care or patient support preferred.
• Ability to analyze customer needs and provide excellent service.

Requirements

• Fluent in English and French.
• Experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve technical inquiries.
• Basic to intermediate math skills.
• Proficient in using computers and navigating multiple programs.
• Customer focus and service orientation.
• Willingness to work night shifts.
• Ability to document and analyze customer feedback.
• Commitment to ongoing education and product knowledge.

Benefits

• Competitive salary and flexible benefits package.
• Commitment to employee well-being and career growth.
• Access to a wide range of resources and support.
• Opportunities for professional development.
• Cultural commitment to diversity and inclusion.
• Engagement in life-transforming technologies.
• Team-oriented work environment.
• Focus on improving human welfare and healthcare outcomes.
• Dynamic and inclusive company culture.
• Participation in a mission-driven organization.