Renewals Specialist - Contractor - Remote

Overview

The Renewals Specialist is responsible for managing customer accounts, focusing on recurring revenue and software asset management, and developing customer relationships to promote retention and loyalty.

In Short

• Manage assigned customer accounts and resolve issues.
• Focus on recurring revenue and software asset management.
• Develop relationships to promote customer retention.
• Understand CPQ quoting and license auditing.
• Work with sales teams and technical support.
• Identify at-risk accounts and take action.
• Ensure positive customer experiences.
• Proactively manage renewals.
• Contract position (1099).
• Join a global team dedicated to security.

Requirements

• BA/BS preferred or equivalent experience.
• 4+ years in a similar role.
• Knowledge in privilege access management.
• Experience with CyberArk, BeyondTrust, Thycotic is a plus.
• Ability to interface with complex clients.
• Understanding of technical aspects of products.
• Competency with Salesforce.
• Strong problem-solving skills.
• Excellent communication skills.

Benefits

• Competitive salaries and equity programs.
• Comprehensive medical, dental, and vision insurance.
• Pension/retirement matching.
• Generous discretionary time off.
• Paid leave for new parents.