Community Manager - Remote

Overview

Delinea’s Customer Community plays an integral role in supporting customers’ success at scale. It is available to every Delinea customer and centralizes peer learning, best practice guidance, on-demand demos, communications, and customer events. It also serves as the backbone for content related to customers’ journey, from onboarding through renewal.

In Short

• Engage with customers in the Delinea community forum through posting, responding, campaigns, and gamification.
• Collaborate with cross-functional SMEs to create and execute a content calendar that helps customers unlock the value of their Delinea solution.
• Support customer events including virtual office hours, roundtables, webinars, and occasional in person user groups.
• Produce Delinea’s monthly customer newsletter.
• Day-to-day management of Delinea’s Secret Society community site (powered by Gainsight): user management, analytics, and integration with Delinea’s CRM.

Requirements

• 2-4 years related experience in Community Management, Customer Success, Customer Marketing, or similar.
• BA degree or equivalent.
• Great written and in-person communication a must!
• Comfortable organizing and facilitating customer meetings and small events.
• Experience with product communications, customer communications, and customer storytelling/advocacy.
• Experience with SaaS, community platforms, and CRMs a plus.

Benefits

• We’re passionate problem-solvers doing our part to make the world a safer place.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.
• Competitive salaries, a meaningful equity and bonus program, and excellent benefits.
• Comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays.