Clinical Support Specialist - West Coast - Remote

Overview

As a Clinical Support Specialist, you'll be the primary contact for dental practices, handling their questions and ensuring success with our platform.

In Short

• Serve as first-line support for dental practices via text, phone, and email.
• Handle order inquiries, billing questions, and general account support.
• Track and resolve support tickets using our helpdesk solution.
• Manage lab fulfillment questions and coordinate with lab partners.
• Troubleshoot basic software and connectivity issues.
• Coordinate equipment replacements and warranty claims.
• Maintain detailed records of common issues and resolutions.
• Create and maintain help documentation, FAQs, and troubleshooting guides.

Requirements

• 4+ years in dental industry in a practice or dental lab.
• Excellent verbal and written communication skills.
• Familiarity with intraoral scanning.
• Comfort creating support documentation.
• Familiarity with multiple software systems.
• Meticulous attention to detail and technical problem-solving.
• Extreme customer service mindset.
• Ability to work independently in a remote environment.

Benefits

• Remote-First: Work from anywhere with flexibility to manage your schedule.
• Unlimited PTO: We trust you to balance work and life without counting days.
• Growth Opportunity: Opportunities to shape our company and advance as we scale.
• Culture: Small, fast-growing team that works hard and has fun.
• Modern Tools: Latest technology and systems to do your job effectively.
• Competitive Compensation: $60,000-75,000 base salary plus target bonus and stock options.