Clinical Support Specialist - Remote

Overview

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

In Short

• Location: Remote - Canada based only
• Full-time remote Care Coordinator position
• First voice patients hear when reaching out
• Guide older adults and caregivers through the intake process
• Blend of patient support, care coordination, and emotional guidance
• Thrive at the intersection of empathy and execution
• Interest in mental health and healthcare access
• Support individuals seeking care

Requirements

• Empathetic and clear communicator
• Highly organized and detail-oriented
• Tech-comfortable with tools like Google Workspace and EHR platforms
• Mission-aligned with a focus on improving care for older adults
• Experience in healthcare, customer service, or administrative support is welcome

Benefits

• Mission with impact in bringing life-changing care
• Remote-first team with flexible work
• Growth and ownership in a small, agile team
• Make a positive impact on older adults and their families