Systems Integration Manager, APAC - Remote

Overview

The Systems Integration Manager (SIM) will lead our efforts in enabling, troubleshooting, and providing technical consulting on Deel’s integration products. This role is pivotal in leveraging the full potential of our product suite while ensuring seamless integration experiences for our customers, from SMB to enterprise levels.

In Short

• Serve as the main point of contact for Success and Onboarding teams on integrations and API issues
• Act as the escalation point for unresolved customer integration and API questions
• Manage and troubleshoot integration issues, collaborating with internal teams to find solutions
• Oversee customer integration projects from planning to execution
• Develop tailored integration plans and schedules based on client needs
• Work with the Integrations and API Product team to address common challenges
• Maintain deep knowledge of Deel’s product suite and its integrations
• Create and update internal and external resources for self-serve integrations
• Communicate regularly with Onboarding Managers and CSMs about project status and issues
• Guide customers through integration, troubleshooting, and ensuring successful deployment

Requirements

• 2-5 years in Technical Consulting, Implementation Project Management, or Support in a B2B SaaS environment
• Strong understanding of API integrations
• Proven project management skills with a proactive, action-oriented approach
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and meet tight deadlines
• Experience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAP
• Familiarity with SQL or other query languages is a plus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available