Integrations Specialist - Remote

Overview

As an Integrations Specialist at DearDoc, you will play a crucial role in connecting Electronic Health Record systems to our platform, enhancing patient engagement through automation.

In Short

• Manage EHR integrations with DearDoc’s platform.
• Troubleshoot integration issues independently and collaboratively.
• Prioritize multiple integration projects while ensuring quality.
• Serve as the main contact for practices during onboarding.
• Work with APIs, webhooks, and secure data exchange.
• Maintain detailed documentation for integration projects.
• Communicate clearly with customers.
• Collaborate with Product, Engineering, and Customer Success teams.
• Manage hosting of practices' landlines.

Requirements

• 1–3 years of experience in technical or customer support roles.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Basic understanding of APIs and web technologies.
• Excellent written and verbal communication skills.
• Empathetic, solutions-oriented approach in customer-facing roles.
• Ability to simplify technical concepts for non-technical users.
• Self-starter in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic healthcare technology environment.
• Collaborative team culture.
• Professional development opportunities.
• Flexible working conditions.