Customer Service Representative (French) - Remote

Overview

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

In Short

• Handle inquiries and requests across various communication channels.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership.
• Share insights on recurring challenges and suggest improvements.

Requirements

• Native / fluent in French (C2) and fluent in English (minimum B2).
• Previous experience in customer service is advantageous.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Ability to handle technical inquiries and troubleshoot issues.
• Ability to quickly learn new software and technologies.
• Effective problem-solving skills.
• Organized and detail-oriented.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Opportunity to work with a leading global travel & tourism brand.
• Competitive salary with performance-based incentives.
• Professional growth opportunities within the BPO industry.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.
• And many more!