CX Technology Consultant (Solutions Architect) - Remote

Overview

The CX Technology Consultant is responsible for providing a chargeable service to clients in the development of industry specific systems mostly aligned to projects, consulting assignments, building and installing turnkey business solutions.

In Short

• Designing and developing high quality business solutions and other projects.
• Evaluating customer’s business needs with input to strategic planning of business systems.
• Problem identification, system architecture definition, and solution deployment.
• Analysing existing programs and preparing flowcharting.
• Training users in conversion and implementation of system.
• Project management activities including cost/schedule monitoring.
• Liaising with customers during installation and testing of software solutions.
• Assisting with the preparation of sales proposals.
• Identifying additional product/services opportunities.
• Providing guidance and advice to subordinates.

Requirements

• Minimum 5 years in a solutions engineering/technical services/sales position.
• Prior experience with Genesys Cloud.
• Expertise in Genesys solutions.
• Proven track record as a Solution Architect.
• High level customer facing experience.
• Ability to facilitate sales with emphasis on technical aspects.
• Ability to address complex technical and selling situations.

Benefits

• Hybrid work setup (twice a week).
• Flexible work schedule.
• Work-life balance promotion.
• Spotter fees.
• HMO with free 4 dependents.
• Leave credits.
• Performance bonuses.