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CX Technology Consultant (Solutions Architect) - Remote

Posted 9 weeks ago

Overview

The CX Technology Consultant is responsible for providing a chargeable service to clients in the development of industry specific systems mostly aligned to projects, consulting assignments, building and installing turnkey business solutions.

In Short

  • Designing and developing high quality business solutions and other projects.
  • Evaluating customer’s business needs with input to strategic planning of business systems.
  • Problem identification, system architecture definition, and solution deployment.
  • Analysing existing programs and preparing flowcharting.
  • Training users in conversion and implementation of system.
  • Project management activities including cost/schedule monitoring.
  • Liaising with customers during installation and testing of software solutions.
  • Assisting with the preparation of sales proposals.
  • Identifying additional product/services opportunities.
  • Providing guidance and advice to subordinates.

Requirements

  • Minimum 5 years in a solutions engineering/technical services/sales position.
  • Prior experience with Genesys Cloud.
  • Expertise in Genesys solutions.
  • Proven track record as a Solution Architect.
  • High level customer facing experience.
  • Ability to facilitate sales with emphasis on technical aspects.
  • Ability to address complex technical and selling situations.

Benefits

  • Hybrid work setup (twice a week).
  • Flexible work schedule.
  • Work-life balance promotion.
  • Spotter fees.
  • HMO with free 4 dependents.
  • Leave credits.
  • Performance bonuses.

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