IT Support Consultant (with Azure & Analytics Administration Experience) - Remote

Overview

Data Meaning is looking for a skilled IT Support Engineer with expertise in Azure administration, Unix environments, RMM tools, and BI platforms like Tableau and MicroStrategy to join our team and ensure seamless IT operations.

In Short

• Provide Level 1 triage support by diagnosing and resolving technical issues for clients and end users.
• Escalate unresolved technical problems to Level 2 or Level 3 support teams as needed.
• Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner.
• Administer Microsoft Azure, including provisioning virtual machines and managing user roles/permissions.
• Troubleshoot Databricks and analytics tools like MicroStrategy and Tableau.
• Install, configure, and maintain BI tools as required.
• Perform troubleshooting in Linux environments, including shell scripting.
• Utilize RMM tools for remote management and troubleshooting.
• Automate routine maintenance tasks using scripting methods.
• Document support requests and resolutions in the ticketing system.

Requirements

• 4-5 years of IT support experience, with a proven track record in helpdesk roles.
• Strong experience in Level 1 triage and ticket escalation.
• Expertise managing Microsoft Azure services.
• Proficiency in Azure Active Directory and Office 365 administration.
• Hands-on experience troubleshooting analytics tools.
• Strong knowledge of Virtual networking principles.
• Knowledge of basic scripting is a plus.
• Familiarity with role-based access control and disaster recovery strategies.
• Excellent problem-solving skills and communication abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Opportunity to work remotely.
• Engage in a dynamic and fast-paced work environment.
• Collaborate with a skilled team of professionals.
• Enhance your skills in cloud technologies and analytics.
• Flexible working hours.