Field Service Engineer - Benelux - Remote

Overview

The Field Service Engineer Benelux at Cytiva plays a crucial role in providing daily service needs for customer equipment, enhancing customer satisfaction while working remotely.

In Short

• Handle daily service needs for customer equipment.
• Perform troubleshooting, installation, maintenance, and service repairs.
• Communicate daily with customers to ensure satisfaction.
• Maintain tools and test equipment, ensuring calibration.
• Meet regulatory requirements in a GMP environment.
• Apply processes to resolve customer service issues.
• Conduct root cause analysis for effective problem solving.
• Travel is required for this position.
• Requires a bachelor’s degree in a relevant engineering field.
• Experience or interest in diagnosing and repairing equipment.

Requirements

• Bachelor's degree in Biomedical, Electrical, Mechanical, Electronic, or Automation Engineering.
• Experience or strong interest in mechanical, electromechanical, and electronic equipment repair.
• Ability to work under pressure in a regulated environment.
• Operational knowledge of computers, networks, and databases.
• Fluency in English; Dutch and/or French is a plus.
• Prior experience in a field service role is advantageous.
• Knowledge of the pharmaceutical industry is a plus.
• High integrity and commitment to customer service.
• Willingness to travel as necessary.
• Strong problem-solving skills.

Benefits

• Flexible remote work arrangements.
• Opportunities for career growth and skill expansion.
• Engagement in life-changing therapeutic development.
• Supportive team environment with a focus on learning.
• Work with dedicated technical expertise in biotechnology.
• Be part of a diverse and inclusive workforce.
• Access to innovative solutions in health transformation.
• Opportunity to contribute to customer satisfaction and success.
• Participate in various training and development programs.
• Contribute to a sustainable workforce design.