Customer Success Manager - Remote

Overview

Cyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally who was recently recognized as the leader product in the Forrester Wave report - https://www.cyberbit.com/. Sounds intriguing? That’s because it is!

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

In Short

• Achieve mastery of Cyberbit technologies and Customer Success playbooks within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
• Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
• Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.

Requirements

• 3 years experience in a SaaS based cyber security or IT product customer success role and/or project management.
• 2+ years of experience providing cybersecurity technical training.
• Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
• Excellent written, verbal, and interpersonal communication skills in English; strong Excel and PowerPoint skills
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
• When permitted again, up to 20% travel to customer sites is possible.
• Excellent written, verbal, and interpersonal communication skills in third language (Spanish, German or French) is an advantage

If you are not sure that you’re 100% qualified but up for the challenge - we want you to apply

Benefits

• We were ranked as the #16 best place to work with in Israel out of all tech companies, and #25 out of ALL companies in Israel in 2022!
• We’re well funded, and have raised $100M so far
• We provide growth opportunities – some of our best managers have grown in the organization
• We love a good party, so you can expect themed happy hours, holiday toasts, parties, and water fights
• And no – we won’t throw massive dance parties with top international DJs, but we’ll know each and every one of you by name, and whenever there’s a personal reason to celebrate, or when something went wrong, we’ll be there for you.