NOC Monitoring & Support Analyst - Remote

Overview

CUJO AI® is a leader in artificial intelligence solutions for network service providers, utilizing machine learning and real-world data to enhance cybersecurity, device intelligence, and parental control solutions.

In Short

• Monitor IT services and systems.
• Provide first-line customer support for B2B clients.
• Create and manage support tickets.
• Perform basic database checks.
• Document and pass on relevant information to the next shift.
• Follow established processes to ensure service quality.

Requirements

• Practical IT knowledge in networking, cybersecurity, system monitoring or customer service.
• Good incident response sense and ability to act with urgency.
• Fluency in English for effective communication.
• Good communication, initiative skills, and a customer-focused mindset.
• Strong attention to detail and ability to follow procedures.
• Ability to multitask and adapt to changes.

Benefits

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for AWS certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.
• Referral Rewards – Earn up to €1,000 for referring new hires.