Application Support Engineer - Remote

Overview

The Application Support Engineer will provide excellent technical support and customer service as part of our Level 2 support team, working remotely from the Philippines.

In Short

• Responsible for coordinating with support and development teams to resolve application issues.
• Design and maintain expertise in application processes and systems.
• Administer application issues and perform technical root cause analysis.
• Supervise alerts related to application and system procedures.
• Maintain professional relationships with engineering and customer support departments.
• Provide support and prepare documentation for issues and solutions.
• Manage production systems and recommend performance optimizations.
• Follow ITSM processes to meet KPIs and SLAs.
• Monitor ticket volumes and resolution times for improvement.
• Maintain dashboards for real-time monitoring of IT services.

Requirements

• Experience in technical support and customer service roles.
• Strong problem-solving skills and ability to perform root cause analysis.
• Familiarity with ITSM processes and practices.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Experience with application management and performance optimization.
• Proficient in documentation and maintaining records.

Benefits

• Work remotely from the Philippines.
• Opportunities for professional development.
• Supportive team culture focused on empowerment.
• Flexible working environment.
• Chance to contribute to process improvements.