Customer Service Gearhead - Remote

Overview

This position requires someone who works hard, is passionate about cycling, uses the gear we sell, and is self-motivated, proactive, and driven to excellence. You’ll build a business and establish long-term customer relationships through consistent, authentic, and personalized communication.

In Short

• Make over 80 contacts a day to discuss new orders.
• Ensure the proper delivery of shipments.
• Develop new and maintain existing customer relationships.
• Build your persona through event promotion and networking.
• Provide premium customer service.
• Work in a fast-paced team environment.
• Schedule determined by individual performance.
• Opportunity for long-term career track.
• Engage with customers about cycling gear.
• Be part of a passionate team.

Requirements

• Passion for cycling and outdoor activities.
• Strong communication skills.
• Ability to work independently and proactively.
• Technical knowledge of cycling gear.
• Experience in customer service or sales.
• Ability to work a flexible schedule.
• Team player with a positive attitude.
• Willingness to learn and adapt.
• Experience with event promotion is a plus.
• Ability to thrive in a fast-paced environment.

Benefits

• Great salary and excellent benefits.
• Immediate and long-term job satisfaction.
• Opportunity to work with like-minded individuals.
• Career growth opportunities.
• Engaging work environment.
• Supportive team culture.
• Flexible scheduling based on performance.
• Access to premium outdoor products.
• Involvement in community events.
• Personalized Gearhead expertise development.