Customer Value Architect - Enterprise (East, Remote)

Overview

The Customer Value Architect serves as a key partner to sales and customers, driving onboarding, adoption, and platform value realization while minimizing churn and contraction.

In Short

• Key partner to sales and customers.
• Drives customer onboarding and Falcon Flex adoption.
• Delivers tailored high-impact value proposals.
• Conducts Executive Business Reviews.
• Minimizes customer churn and enhances relationships.
• Requires up to 40% travel.
• Expert-level presentation and negotiation skills required.
• 8+ years of relevant professional experience preferred.
• Strong financial acumen and ROI calculation ability.
• BA/BS or equivalent educational background preferred.

Requirements

• Advanced experience in customer success and sales.
• Deep industry knowledge of cybersecurity and decision-making processes.
• Expert-level customer service and negotiation skills.
• Understanding of sales methodologies and software solutions.
• Proven track record in managing complex customer relationships.
• Ability to drive strategic adoption and planning.
• Strong analytical skills to monitor usage patterns.
• Ability to interact with executive-level decision-makers.
• Self-starter with leadership qualities.
• Functional knowledge of software business value concepts.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Equal opportunity employer.
• Support for veterans and individuals with disabilities.
• Commitment to fair compensation practices.