Product Designer (AI Agent) - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Shape the future of AI Agent products at Cresta.
• Design end-user experiences and workflows.
• Generate novel UX ideas for AI Agents.
• Collaborate with engineers and product managers.
• Conduct user research to gather insights.
• Define product strategy and feature requirements.
• Push for high-quality design polish.
• Identify areas of opportunity for products.
• Own the end-to-end design process.
• Work in a remote environment.

Requirements

• Bachelor's degree in UX Design, HCI, or related field.
• Experience with AI Agents and Conversational AI.
• Experience with enterprise SaaS and data visualization.
• Strong portfolio of design solutions for SaaS applications.
• Proficiency in Figma and interactive prototyping.
• Blend of UX disciplines: interaction design, visual design, user research.
• Curiosity about underlying technology.

Benefits

• Medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.
• 3 weeks PTO in Canada.