Technical Customer Support (SaaS) - Remote

Overview

CourtReserve is a growing software company dedicated to serving the racquet sports market with an innovative, industry leading solution. At CourtReserve, we live by three core values: teamwork, delivering results, and having fun.

In Short

• Fully remote role supporting customers via live chat and Zoom.
• Full-time position, Monday to Friday, 9:00 AM to 5:00 PM EST.
• Strong written and verbal communication skills required.
• Assist club administrators with CourtReserve software.
• Collaborative team environment focused on customer success.
• Maintain professionalism in a remote work setting.
• Continuous learning and product knowledge expansion expected.
• Constructive feedback welcomed for personal growth.
• Occasional travel for company retreats and customer training.
• Comprehensive benefits package including health insurance and paid time off.

Requirements

• Computer with a camera and reliable internet for video calls.
• Strong communication skills.
• Willingness to learn and collaborate.
• Commitment to professional growth.
• Preferred experience in software or SaaS support.
• Patience and empathy towards users.

Benefits

• 9 paid holidays and 128 hours of PTO annually.
• Medical insurance and wellness reimbursements.
• Paid maternity and paternity leave.
• 401k eligibility after one year.
• Paid attendance at conferences and educational events.