Senior Program Manager, Risk Adjustment - Remote

Overview

The Sr Program Manager, Operations will partner directly with the assigned Client Executive, retrieval, coding, and reporting team leads, and will focus on the execution and delivery of the Cotiviti Risk Adjustment Products and Services for enterprise-level accounts. The Sr Program Manager, Operations will directly own assigned accounts and is responsible for overseeing all aspects of our engagement for our Risk Adjustment solution set. The Sr Program Manager, Operations will leverage their deep healthcare and project management knowledge to deliver the highest quality of services to Cotiviti clients.

In Short

• Accountable for ensuring the successful delivery of products and services to assigned clients within the Cotiviti Risk Adjustment Portfolio.
• Produces and manages documents related to client projects, calls, meetings, product specifications, special initiatives, and follow-up.
• Interacts directly with customers to drive client satisfaction and product adoption.
• Fully accountable for managing open issues and ensuring key milestones are met.
• Responsible for aligning costs/expenses of managing clients with anticipated revenue.
• Tracks and reports on client contractual SLA’s.
• Drives the value of products and solutions within assigned customer accounts.
• Completes all responsibilities outlined in annual performance review and/or goal setting.
• Completes special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Requirements

• Bachelor's degree required, Master’s Degree preferred.
• 7+ years of health care industry experience.
• 5+ years of successful client/program management.
• 3-5 years of experience in the Risk Adjustment space.
• Experience managing large client deliverables.
• Proven ability to handle stressful situations and deadline pressures.
• Outstanding presentation and communication skills.
• Excellent verbal, written, and interpersonal communication skills.
• Experience leading, training, and managing a team.
• Excellent computer skills in Microsoft Office.
• Deep knowledge of Project Management.
• Willingness to travel up to ~15% required.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• 401(k) savings plans.
• Paid family leave.
• 9 paid holidays per year.
• 17-27 days of Paid Time Off (PTO) per year.