Professional Services Operations Coordinator - Remote

Overview

The Professional Services Operations Coordinator at Cority is responsible for managing and improving the recurring services program, ensuring high customer satisfaction and effective communication among teams.

In Short

• Manage daily execution of recurring services programs.
• Act as primary point of contact for clients.
• Track service performance metrics.
• Assign tasks based on resource availability.
• Monitor project budgets and hours worked.
• Forecast internal resource capacity.
• Implement process improvements for efficiency.
• Maintain detailed records and documentation.
• Collaborate with cross-functional teams.
• Ensure timely communication with stakeholders.

Requirements

• Relevant university degree.
• Experience in a customer-facing role is an asset.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• High attention to detail.
• Self-starter with the ability to work independently.
• Effective follow-up skills.
• Organized and process-oriented.
• Experience in a fast-paced environment.
• Strong interpersonal and collaboration skills.

Benefits

• Competitive health benefits and dental plans.
• Fitness allowance and health care spending account.
• Retirement savings plan.
• Work from home flexibility.
• Subsidized internet.
• Opportunities for employee development and training.
• Employee recognition programs.
• Corporate volunteering and social events.
• Dynamic and growth-focused culture.
• Challenging work projects.