Associate Patient Service Representative - Remote

Overview

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients, working as part of a team to provide registration, concierge, and clerical services.

In Short

• Serve as a concierge, greeting and communicating with patients or visitors.
• Perform clerical functions such as answering phone calls and scheduling appointments.
• Document patient phone calls in EHR for call routing and resolution.
• Confirm patient demographic and insurance information during registration.
• Assist patients with self-registration and check-in processes.
• Schedule follow-up appointments or confirm future appointments at check-out.
• Maintain patient medical records according to standards.
• Participate in safety initiatives and complete related competencies.
• Work part-time, primarily during the day, with flexible scheduling.
• Join a recognized health system committed to improving health and community service.

Requirements

• High School Diploma or equivalent required.
• 1 year of relevant experience in healthcare or patient services preferred.
• Strong communication skills for patient interaction.
• Ability to work in a fast-paced environment.
• Familiarity with electronic health records (EHR).
• Basic clerical skills for administrative tasks.
• Willingness to participate in safety training and initiatives.
• Team player with a commitment to patient care.
• Flexible availability for part-time shifts.
• Dedication to equity and inclusion in healthcare.

Benefits

• Comprehensive benefits package for financial, health, and work/life balance.
• On-demand pay program for financial flexibility.
• Discounts on various services and products.
• Optional insurance benefits including identity theft protection.
• Retirement options with contributions and matching savings.
• Commitment to supporting team members with reasonable accommodations.
• Focus on diversity, equity, and inclusion in the workplace.
• Opportunities for professional growth and development.
• Collaboration in a supportive team environment.
• Contribution to a mission-driven organization.