Bilingual Support Specialist (French) - Remote

Overview

As a Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will utilize your fluency in French and English to provide phone and email support to clients across the US and Canada, fostering the cultivation of the client experience and account growth.

In Short

• Respond to customer inquiries—both technical and non-technical—via phone and email in a professional and timely manner.
• Utilize fluent French-language communication skills to provide support to French-Canadian clients over phone and email.
• Handle inbound and outbound calls using a soft-phone application.
• Use CRM tools to manage your daily workload and maintain accurate case records.
• Troubleshoot payment declines and escalate complex issues when necessary.
• Investigate and resolve invoice discrepancies.
• Demonstrate critical thinking and sound judgment in decision-making.
• Participate in team improvement initiatives and respond positively to coaching.
• Collaborate effectively with team members to achieve shared goals.

Requirements

• Excellent customer service skills.
• Fluency in French and English.
• Comfortable spending significant time on the phone.
• Ability to navigate websites and search engines.
• Experience with CRM tools.
• Strong communication skills.
• Critical thinking abilities.
• Ability to follow established procedures.
• Team player with a positive attitude.

Benefits

• Work-from-home opportunity.
• Collaborative team environment.
• Opportunities for personal and professional growth.
• Engaging work culture.