Bilingual Support Specialist (FR/EN) - Remote

Overview

The Bilingual Support Specialist will be responsible for resolving product or service issues efficiently and effectively through various communication channels while adhering to quality assurance standards.

In Short

• Resolve product or service problems via phone, email, or live chat.
• Clarify customer complaints and utilize available tools to address issues.
• Perform internal tagging and administration for support tracking.
• Multitask effectively to handle multiple customer inquiries.
• Promote new products and offerings to meet client needs.
• Contribute to customer satisfaction metrics.
• Stay updated on product training to provide accurate assistance.
• Engage in monthly QA programs and implement feedback.
• Participate in performance evaluations and career development discussions.
• Provide constructive feedback on customer support experience.

Requirements

• High school graduate or equivalent.
• High standards of written and oral business English and French.
• Familiarity with Google suite and web applications.
• Experience in a tech or fast-paced business environment.
• Experience in data entry or customer service.
• Passion for delivering exceptional customer service.
• Strong communication skills.
• Ability to work with incomplete information.
• Desire to improve working environments and processes.
• Ability to learn and interpret client requirements quickly.

Benefits

• 10 days vacation accrued on service.
• 6 wellness days.
• IT equipment and work from home allowance.
• Healthcare Spending Account.