Customer Support Associate - Remote

Overview

Not Pot is looking for an independent and autonomous customer support associate. This role is a critical part of our business, and this role is perfect for someone early in their career looking to join a growing startup.

In Short

• Must be available starting each day at 9am EST US Time
• Serve as the Not Pot brand voice and company ambassador on the front line with all of our members
• Deliver top-notch hospitality with all Not Pot members through emails, live chats, and social media
• Maintain detailed knowledge of Not Pot products to quickly assist with customer requests
• Troubleshoot and resolve customer issues
• Create documentation for the rest of the team to understand areas where we can improve
• Meet and exceed customer experience KPIs set by Customer Success Managers
• Take part in proactively building our early community

Requirements

• 2+ years of experience in a support or related role at a fast-growing, high-volume consumer-facing business
• Excellent computer skills including experience with ticket-based support tools like Gorgias, Kustomer, or Zendesk
• Strong writing skills and detail-oriented mindset
• Great emotional intelligence and interest in helping others
• Resourcefulness, great problem-solving instincts

Benefits

• Not Pot is an equal opportunity employer and we value diversity.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• We don't care about where you went to college, your degree, your age, or what fancy names you might have on your resume.
• Instead, we're looking for good people: good at work and with a good heart 💖