Technician I, Monitoring Services - Remote

Overview

The Technician I for Monitoring Services plays a crucial role in managing HVACR alarms and providing exceptional customer service, ensuring effective communication and documentation with clients.

In Short

• Responsible for diagnosing refrigeration and HVAC alarms.
• Deliver alarm information to external customers.
• Update and confirm completed work orders.
• Conduct customer surveys for service transactions.
• Work in a fast-paced, hybrid environment.
• Utilize computer applications like MS Office and Salesforce.
• Support assigned business and customers.
• Engage in process improvement initiatives.
• Work on weekends and holidays as needed.
• Collaborate with team members to drive results.

Requirements

• Graduate of any 4-year degree.
• Fresh graduates are welcome to apply.
• Experience in customer service is preferred.
• Knowledge of MS Office applications.
• Familiarity with managed services systems.
• Ability to work on shifting operations.
• Strong communication and interpersonal skills.
• Willingness to learn and develop professionally.
• Ability to work in a hybrid arrangement.
• Understanding of customer procedures.

Benefits

• Flexible and competitive benefits plans.
• Paid parental leave.
• Vacation and holiday leave.
• Opportunities for personal and professional development.
• Inclusive workplace culture.
• Commitment to sustainability and innovation.
• Supportive team environment.
• Focus on employee well-being.
• Access to employee resource groups.
• Equal opportunity employer.