Information Technology Assistant Support Specialist - Remote

Overview

The Assistant Support Specialist will work closely with the Director, Information Technology to resolve technical issues and inquiries and assist with complex internal and external IT and analytical projects. This will involve hands-on in-person and remote work with our internal team members and our clients nationwide. The Assistant Support Specialist will have the opportunity to gain practical experience and technical skills to grow into a managerial role.

In Short

• Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity and other IT related operations
• Set up equipment for employee use and lead IT training in various areas
• Maintain office IT equipment and ensure all systems are running properly
• Contribute to ongoing IT and analytical projects
• Assist with updating and developing internal IT-related policies and procedures
• Manage relationships with vendors for service
• Manage IT equipment check out and check in
• Assist with setting up and troubleshooting teleconferencing accounts
• Evaluate the organization's technology use and needs
• Stay abreast of advances in technology

Requirements

• Bachelor’s in a related field preferred
• 1-3+ years of business administrative work preferred
• Experience supporting printers, desktops, laptops, and audio-visual equipment preferred
• Experience with server and application maintenance preferred
• Ability to maintain strict confidentiality
• High level of proficiency with Microsoft Office programs
• Excellent customer service skills
• Strong interpersonal, oral and written communication skills
• Ability to travel occasionally to support IT business needs
• Flexibility to work evenings and weekends as necessary

Benefits

• Comprehensive, affordable insurance plans for team and families
• Yearly stipend for wellness-related activities
• No cost gym memberships
• Paid parental leave program