Outbound Customer Service Representative - Remote

Overview

As an Outbound Customer Service Rep at ConsumerAffairs, you’ll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you’ll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction.

In Short

• Make outbound calls to verified consumers.
• Conduct high-quality phone interviews.
• Capture detailed, authentic stories.
• Be the voice for consumers sharing their experiences.
• Work in a hybrid position based in Tulsa.
• Work from the Tulsa office on Mondays and Fridays.
• Work remotely Tuesday through Thursday.
• Deliver a positive consumer experience.
• Be energetic and personable.
• Utilize technology, especially AI tools.

Requirements

• Energetic and personable demeanor.
• Comfortable using technology.
• Experience in customer service.
• Strong communication skills.
• Commitment to positive consumer interactions.

Benefits

• Hybrid working model.
• Opportunity to work with Accredited Brands.
• Flexible work schedule.
• Supportive team environment.