Outbound Caller / Customer Service Sales Representative - Remote

Overview

We are looking for an energetic and professional Outbound Caller/CSR to engage with our existing customer base and introduce them to additional services and value-add products. This role focuses primarily on warm calling (existing customers), with some cold calling as needed.

In Short

• Make outbound calls to existing customers and occasionally to new prospects.
• Present and explain services in clear, professional English.
• Upsell additional services and product add-ons.
• Identify customer needs and match them with solutions.
• Document customer responses and interactions in the CRM.
• Build rapport and represent the company professionally.
• Follow call guidelines while maintaining engaging conversation.
• Handle objections confidently.
• Collaborate with team members to improve strategies.
• Meet or exceed targets for bookings and upsells.

Requirements

• Excellent spoken and written English.
• Previous experience in outbound calling or customer service.
• Strong sales and persuasion skills.
• Motivated and target-driven personality.
• Reliable and organized, able to work independently.
• Comfortable in a fast-paced environment.
• Tech-savvy and quick to learn CRM systems.
• Strong listening skills and empathy.

Benefits

• Commission/bonus for successful sales.
• Full training on services and products.
• Supportive team environment with growth opportunities.