Data Operations Analyst - Innovation Lab - Remote

Overview

We’re looking for a mission-minded data & insights expert to join our Innovation Lab’s Product R&D team, a fast-moving, cross-functional group focused on building AskCR. Your role will blend program management, product operations, and data strategy to help deliver the best of CR’s product expertise to our members.

In Short

• Operate and evolve the two-way feedback systems that connect CR’s human experts and AskCR users via AI.
• Analyze product usage, user messages, and expert contributions to surface trends, gaps, and system improvement opportunities.
• Design dashboards and configure reports that translate complex data into clear, actionable insights across product, engineering, and content teams.
• Define, track, and communicate key program metrics such as expert contributions, content coverage, and answer effectiveness.
• Support trust & safety operations, monitoring conversations and escalating policy or quality concerns.
• Maintain clear documentation and identify opportunities to automate and streamline core workflows.

Requirements

• 4+ years of experience in business intelligence, data operations, or a related role in tech or research settings.
• Strong proficiency with SQL read queries, spreadsheets (Google Sheets/Excel), dashboard tools (e.g., Databricks, Adobe, GA).
• A track record of translating qualitative and quantitative data into product impact.
• Skilled at defining, tracking, and communicating program-level metrics.
• Excellent written and verbal communication skills across different levels of technical audiences.
• A systems mindset and a high comfort level navigating ambiguity.

Benefits

• Medical benefits that start on your first day as a CR employee.
• Behavioral health coverage and family planning.
• A generous 401K match.
• Commitment to fair, transparent pay.
• Competitive, market-informed compensation.