Quality Assurance Manager - Remote

Overview

The Quality Assurance Manager will lead a team in ensuring the highest standards of service delivery within a managed services environment, focusing on continuous improvement and compliance with ITIL processes.

In Short

• 5+ years of experience in Quality Assurance or Service Management.
• 3+ years in a leadership role within IT service management.
• Extensive knowledge of ITIL processes, particularly Incident and Problem Management.
• Hands-on experience with ITSM tools, preferably ServiceNow.
• Accountable for the Problem Management process.
• Conduct audits and ensure compliance with standards.
• Identify opportunities for continuous improvement.
• Part of a 24/7 Major Incident Management roster.
• Benefits include WFH options and competitive salary.
• Join a company recognized as a Great Place to Work.

Requirements

• 5+ years in Quality Assurance or Service Management.
• 3+ years in a leadership role.
• Experience with ITIL processes.
• Proficiency in ITSM tools.
• MIM experience is a plus.
• ITIL certification preferred.

Benefits

• Work from home options.
• Medical, Dental Coverage, and Life insurance.
• Paid vacation and sick leave.
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Regular company events and career growth opportunities.