Level 1 Security Analyst - Remote

Overview

We’re looking for a Level 1 Security Analyst to join a fast-paced Managed Service Provider (MSP) environment. The ideal candidate will have strong foundational knowledge of cybersecurity practices and tools, the ability to work across multiple client environments, and the flexibility to operate in a 24x7 roster.

In Short

• Monitor and analyze security alerts from client environments via SIEM, EDR, IDS/IPS, and other MSP security tools.
• Perform initial triage and investigation of security events; escalate as needed to Level 2 analysts or other teams.
• Document incidents thoroughly in MSP ticketing systems.
• Assist in incident response (containment, root cause analysis, remediation coordination).
• Communicate clearly and professionally with clients regarding incident status, actions taken, and security guidance.
• Support new client onboarding, including alert tuning and setup.
• Ensure compliance with MSP’s security procedures, SLAs, and service delivery standards.
• Contribute to continuous monitoring as part of the 24x7 SOC rotation.
• Flexibility to work across all shifts including off-hours and public holidays.
• 1–2 years of experience in a SOC or Security Analyst role (MSP experience preferred).

Requirements

• Practical experience with SIEM platforms (e.g., Rapid7 InsightIDR, Splunk, QRadar).
• Familiarity with endpoint detection and response (EDR) tools.
• Basic understanding of networking concepts, Windows/Linux operating systems, and common security threats.
• Strong analytical and investigative mindset; able to manage multiple client environments.
• Excellent written and verbal communication for incident documentation and client interactions.
• Certifications such as CompTIA Security+, Certified SOC Analyst (CSA), or similar (advantageous).

Benefits

• WFH.
• Medical, Dental Coverage and Life insurance from day 1 of employment.
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion).
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits.
• Regular Company Events, Work Life Balance, and Career growth opportunities.