Customer Success Manager - Remote

Overview

The Customer Success Manager will serve as a strategic partner and trusted advisor for a portfolio of accounts, focusing on driving customer adoption, value realization, and overall satisfaction.

In Short

• Manage a portfolio of accounts ranging from Commercial to Enterprise businesses.
• Engage with business and technical stakeholders at all levels.
• Take a consultative approach to understand customer objectives and challenges.
• Leverage data-driven insights to maximize customer value.
• Deliver business reviews aligned to customer goals.
• Guide customers on best practices and change management strategies.
• Collaborate with cross-functional teams to enhance customer experiences.
• Handle renewal conversations effectively.
• Develop retention and renewal forecasts.
• Serve as an advocate for customers providing feedback to internal teams.

Requirements

• 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
• Excellent verbal and written communication skills.
• Proven ability to build relationships with stakeholders at all levels.
• Strong analytical skills to assess customer health and identify risks.
• Passion for understanding customer challenges and providing recommendations.
• Experience with AI-driven solutions, APIs, or automation tools.
• Ability to align success strategies with business objectives.
• Experience working closely with Sales and other teams.
• Strong account management skills with attention to detail.

Benefits

• Impactful work transforming business operations globally.
• Growth opportunities in a rapidly growing company.
• Remote flexibility for work-life balance.
• Inclusive culture fostering diverse perspectives.