Technical Writer (AI Legal Tech) - Remote

Overview

We are seeking a Technical Writer who will be responsible for developing, maintaining, and optimizing user-facing product documentation, including our help center, FAQs, and UX content. You’ll work closely with our product, engineering, and customer success teams to document features, workflows, and processes in a clear and user-friendly manner. Additionally, you’ll contribute to our AI-powered knowledge base, ensuring content is structured effectively for AI-driven support systems.

In Short

• Part-time position, 20 hours per week.
• Initial 6-month contract, with potential for long-term engagement or full-time hire.
• Write and maintain help center articles, FAQs, and user documentation for our SaaS product.
• Develop concise, user-friendly content that helps customers understand our platform’s features and workflows.
• Collaborate with product managers, engineers, and customer support teams.
• Work with AI-powered content ingestion tools to enhance searchability.
• Provide guidance on content strategy and best practices.
• Conduct interviews with internal teams to gather insights.

Requirements

• 5+ years of experience in technical writing for B2B SaaS products.
• Strong understanding of AI-driven products and content ingestion tools.
• Expertise in UX writing and user documentation.
• Familiarity with Intercom or similar customer support platforms (nice to have).
• Ability to translate complex technical concepts into clear content.
• Experience in fast-paced startup environments is a plus.
• Based in the West Coast (PST) preferred, but open to remote candidates across the US.

Benefits

• Opportunity to work with an AI legal tech startup.
• Potential for long-term engagement or full-time hire.
• Flexible working hours.
• Collaborative work environment with product and engineering teams.
• Contribution to building a cutting-edge platform.