Customer Service Associate - Remote

Overview

The Customer Service Associate serves as the front line to the Personal Support Center (PSC), actively fielding calls, emails, and chats to exceed service level agreements while providing first-level problem determination and troubleshooting.

In Short

• Field calls, emails, and chats for customer support.
• Perform first-level troubleshooting and problem determination.
• Utilize escalation processes for unresolved issues.
• Maintain excellent customer service and professional communication.
• Work varied shifts including nights, weekends, and holidays.
• Document all support requests and troubleshooting steps.
• Collaborate with PSC employees and leadership.
• Participate in training sessions and knowledge sharing.
• Commit to continuous learning and development.
• Adhere to information security policies.

Requirements

• Entry-level understanding of Customer Service Principles.
• Entry-level understanding of Technical Skills.
• Customer Service and/or Technical background.
• Availability for a flexible schedule.
• Ability to maintain call quality under time constraints.
• Strong communication skills.
• Associates Degree or equivalent experience preferred.

Benefits

• Access to a comprehensive knowledge base.
• Various training sessions to enhance skills.
• Opportunity for career development and mentoring.
• Supportive team environment.
• Flexible work schedule.