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Sprinklr Platform Administrator - Remote

Posted 10 weeks ago
Customer Service
Full Time
USA
$135,320 - $159,200 USD/year

Overview

As a Sprinklr Platform Administrator at Coinbase, you will enhance the customer experience by optimizing the Sprinklr platform for global teams, ensuring platform reliability and compliance.

In Short

  • Administer and configure the Sprinklr platform for global teams.
  • Collaborate with CX leaders to implement automation and workflow solutions.
  • Monitor platform updates and leverage new features.
  • Resolve platform issues with Sprinklr's support team.
  • Ensure data integrity and compliance.
  • Integrate Sprinklr with CRM systems like Salesforce.
  • Communicate effectively with technical and non-technical leaders.
  • Deliver top quality services in tight timeframes.
  • Work with teams across multiple time zones.

Requirements

  • 3+ years building workflow automations on Sprinklr.
  • 2+ years of experience as a software engineer.
  • Experience integrating Sprinklr with third-party applications.
  • Proficiency in scripting (e.g. JavaScript).
  • Strong troubleshooting skills.
  • Excellent communication skills.

Benefits

  • Competitive salary and target bonus.
  • Equity options.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) plan.
Coinbase logo

Coinbase

Coinbase is a leading cryptocurrency exchange platform that allows users to buy, sell, and manage a variety of digital currencies. Founded in 2012, the company aims to create an open financial system for the world, making it easy for individuals and institutions to engage with cryptocurrencies. With a focus on security, user experience, and regulatory compliance, Coinbase has established itself as a trusted platform in the rapidly evolving blockchain and cryptocurrency landscape.

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