Senior AR Accountant - Remote

Overview

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

In Short

• Creation of & Issuing of Customer billings / invoices (from approved SO’s)
• Customer Communications relating to invoices / billings / collections
• Customer corrections (billing schedules)
• Generating customer invoices according to contracts, company policy & practices
• Reviewing customer contracts and orders for accuracy and adherence to policy
• Processing the AR accounts and incoming payments received, whilst maintaining accurate customer records
• The onboarding of our Customers and the related vendor management software setup that some Customers require for the submission/receipt of our invoices
• Reconciling the accounts receivable ledger in NetSuite, manages AR records
• Handling day to day AR transactions, verify discrepancies, make corrections and resolve any Customer’ billing queries & requests
• Facilitating on time payment of AR invoices due by handling our full dunning process
• Generating & Maintenance of various department reports detailing accounts receivable status (on a monthly, weekly and adhoc basis)
• Handles Billing schedules and Customer Billing & cash incoming forecasting

Requirements

• Strong understanding of accounts receivable processes
• Experience with invoicing and customer communications
• Proficiency in NetSuite or similar accounting software
• Attention to detail and accuracy in financial reporting
• Ability to manage multiple tasks and deadlines
• Excellent communication skills
• Problem-solving skills for resolving billing queries
• Experience in vendor management

Benefits

• Opportunities for career development
• Access to ongoing training
• Involvement in high-impact projects
• Supportive and respectful team culture
• Encouragement for personal growth