Incident Manager - Remote

Overview

As an Incident Manager at Cockroach Labs, you will oversee the resolution of all types of incidents across internal, hosted cloud, on-premises customer environments, and security/compliance areas. Your responsibilities will include owning incident escalations, documenting processes, maintaining clear communication with customers and stakeholders, and collaborating with cross-functional teams to identify root causes and implement strategies to prevent future incidents.

In Short

• Manage the full lifecycle of incidents from identification through resolution.
• Lead and coordinate response efforts across various teams.
• Act as an escalation point for critical incidents.
• Drive root cause investigations for high impact issues.
• Manage communications about incident status and resolution progress.
• Conduct post-incident reviews with cross-functional teams.
• Monitor and report on incident management programs.
• Assist in the design and implementation of new processes.
• Provide rotational on-call support (24x7x365).

Requirements

• Bachelor’s degree in Computer Science or related field.
• 2+ years of experience in Incident Management.
• 7+ years of experience in a technical role.
• Proficiency in troubleshooting techniques.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Scripting skills in Bash, JavaScript, Python, or equivalent.
• Willingness to be flexible with working hours.

Benefits

• Stock Options
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Professional Development Funds
• Flexible Time Off
• Paid Holidays
• Paid Sick Days
• Paid Parental Leave
• 401(k) Plan
• Mental Wellbeing Benefits
• And more!