Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 7 weeks ago

Overview

As a Customer Support Specialist at Cloudbeds, you will assist and support hotel properties in using our software, ensuring customer satisfaction and loyalty.

In Short

  • Assist customers in using our software in English or Thai.
  • Resolve customer complaints via various communication channels.
  • Troubleshoot and escalate issues as necessary.
  • Build and maintain strong customer relationships.
  • Gather customer feedback for software improvements.
  • Stay updated with system changes through training materials.
  • Create tutorials and contribute to support articles.
  • Participate in online training sessions.

Requirements

  • 1+ years of hospitality experience in relevant roles.
  • Previous customer service experience is a plus.
  • Fluent in English and Thai.
  • Excellent communication and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Proficient with computers and systems.
  • Strong emotional intelligence and empathy for customers.
  • Reliable internet connection.

Benefits

  • Remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Corporate apartment accommodations for employee use.
  • Full paid parental leave.
  • Home office stipend based on residency.
  • Access to professional development courses.
  • Therapy and coaching sessions.
  • Inclusive company culture.

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