Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Cloudbeds, you will assist and support hotel properties in using our software, ensuring customer satisfaction and loyalty.

In Short

• Assist customers in using our software in English or Thai.
• Resolve customer complaints via various communication channels.
• Troubleshoot and escalate issues as necessary.
• Build and maintain strong customer relationships.
• Gather customer feedback for software improvements.
• Stay updated with system changes through training materials.
• Create tutorials and contribute to support articles.
• Participate in online training sessions.

Requirements

• 1+ years of hospitality experience in relevant roles.
• Previous customer service experience is a plus.
• Fluent in English and Thai.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and systems.
• Strong emotional intelligence and empathy for customers.
• Reliable internet connection.

Benefits

• Remote-first work environment.
• PTO in accordance with local labor requirements.
• Corporate apartment accommodations for employee use.
• Full paid parental leave.
• Home office stipend based on residency.
• Access to professional development courses.
• Therapy and coaching sessions.
• Inclusive company culture.