As a Customer Support Specialist at Cloudbeds, you will assist and support hotel properties in using our software, ensuring customer satisfaction and loyalty.
In Short
Assist customers in using our software in English or Thai.
Resolve customer complaints via various communication channels.
Troubleshoot and escalate issues as necessary.
Build and maintain strong customer relationships.
Gather customer feedback for software improvements.
Stay updated with system changes through training materials.
Create tutorials and contribute to support articles.
Participate in online training sessions.
Requirements
1+ years of hospitality experience in relevant roles.
Previous customer service experience is a plus.
Fluent in English and Thai.
Excellent communication and problem-solving skills.
Ability to multitask in a fast-paced environment.
Proficient with computers and systems.
Strong emotional intelligence and empathy for customers.
Reliable internet connection.
Benefits
Remote-first work environment.
PTO in accordance with local labor requirements.
Corporate apartment accommodations for employee use.