Tech Ops Builder (Generalist) - Remote

Overview

This role involves owning the technical delivery of AI-powered operational tooling and the Zendesk ecosystem while expanding into broader business systems.

In Short

• Remote position available for U.S. locations with hybrid option for Seattle area.
• Focus on building enterprise-grade operational technology for a $1.3B marketplace.
• Responsible for technical build of operational tech foundation.
• AI tooling automates core agent workflows.
• Requires experience in building systems from scratch.
• Not suitable for those who have only maintained existing systems.
• Opportunity to impact and scale operations.
• Work with a global remote team of 700+ people.
• Join a profitable company since 2022, filling millions of shifts annually.
• Help serve more professionals and workplaces.

Requirements

• Experience in building core systems from zero.
• Strong understanding of operational technology.
• Ability to explain technical workings in depth.
• Experience with AI-powered tools and automation.
• Familiarity with Zendesk and operational ecosystems.

Benefits

• Work remotely with flexibility.
• Join a fast-growing company with significant market presence.
• Opportunity for career growth and impact.
• Collaborate with a diverse and skilled team.