B2B Support Specialist (HCF Agent) - Remote

Overview

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

In Short

• Own and resolve customer issues end-to-end.
• Prevent churn & drive retention.
• Engage in real-time problem-solving.
• Work independently in a fast-paced environment.
• Handle at least 30 calls and 15 email tickets daily.
• Act as the primary support contact for healthcare facilities.
• Identify potential issues before they escalate.
• Think critically and find long-term solutions for customers.
• Hold yourself to high standards and consistently deliver results.
• Work from anywhere in the world.

Requirements

• Customer-Centric Mindset.
• Strong Communication Skills in English.
• Proactive Problem-Solving abilities.
• High Accountability.
• Open to candidates of all experience levels.
• No specific degree required.
• Ability to handle business customers professionally.

Benefits

• 100% Remote – Always.
• Fast-Paced Startup Environment.
• A Hiring Process That Rewards Skills, Not Just Experience.
• Opportunity to work with healthcare facilities.
• Join a company that values curiosity, independence, and growth.