Quality Assurance Officer for Sales and Marketing - Remote

Overview

The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to ClinicMind’s brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle.

In Short

• Audit sales calls, product demos, and client presentations.
• Evaluate sales proposals and CRM data for accuracy.
• Monitor lead handling and pipeline progression.
• Provide QA scorecards and feedback to sales team members.
• Review digital campaigns for accuracy and compliance.
• Audit marketing collateral for consistency.
• Monitor campaign setup and performance metrics.
• Maintain QA reports and performance insights.
• Identify recurring issues and recommend corrective actions.
• Collaborate with teams to build best practices.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 2-4 years of experience in quality assurance or operations.
• Strong analytical and reporting skills.
• Experience with CRM systems and marketing platforms.
• Excellent communication and feedback skills.
• Familiarity with healthcare and HIPAA compliance is a plus.

Benefits

• Work from home flexibility.
• Collaboration with cross-functional teams.
• Opportunities for professional development.
• Contribute to quality improvement initiatives.