Integrations Support Analyst - Remote

Overview

CRIO (Clinical Research IO) is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows with one system and a single source of clinical data capture. Our modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring by sponsors and CROs.

In Short

• Join a leading health tech company focused on clinical research.
• Provide support for third-party and internal integrations.
• Troubleshoot integration-related issues.
• Ensure seamless connectivity between our SaaS platform and external systems.
• Collaborate with customers, product teams, client services, and engineering.
• Enhance user experience through effective problem resolution.
• Work in a detail-oriented and technically skilled environment.
• Be part of a team that drives quality and efficiency in clinical research.
• Engage with innovative architecture and groundbreaking solutions.
• Contribute to the leading brand position in eSource.

Requirements

• Detail-oriented with strong technical skills.
• Experience in integration support.
• Ability to troubleshoot complex issues.
• Strong collaboration skills with various teams.
• Understanding of SaaS platforms.
• Experience in customer service or client support.
• Ability to work in a fast-paced environment.
• Knowledge of clinical research processes is a plus.
• Excellent communication skills.
• Problem-solving mindset.

Benefits

• Opportunity to work in a leading health tech company.
• Collaborative and innovative work environment.
• Potential for career growth and development.
• Flexible working arrangements.
• Engagement with cutting-edge technology.
• Contribute to impactful projects in clinical research.
• Work with a talented and dedicated team.
• Competitive compensation package.
• Access to professional development resources.
• Supportive company culture.