Strategic Services Consultant - Remote

Overview

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

In Short

• Lead the creation of strategic roadmaps for our Customers by gathering their unique functional and technical requirements and then aligning their business objectives with ClickUp solutions.
• Provide expert consultation to Customers across EMEA on how to leverage ClickUp to optimize processes, improve ROI, and enhance overall operational efficiency.
• Conduct thorough ROI analysis, demonstrating the value of ClickUp features and advising clients on maximizing their investment.
• Host regular Customer syncs to assess progress against goals, help uncover opportunities for improvement, and discuss the impact of ClickUp on team productivity.
• Identify and nurture client champions within organizations, building strong relationships to drive user adoption and satisfaction.
• Partner with the Sales, Solution Engineering, Success, Support and Product teams to understand customer use cases, transfer knowledge and provide real time feedback on feature requests and limitations.
• Collaborate with the Sales and Success teams to identify opportunities for account growth, expansion, upselling additional services, and ensuring overall client success.
• Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures while acting as a coach and mentor to less experienced team members.

Requirements

• 3+ years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically focused on software onboarding and implementation.
• 2+ years of experience implementing new technology for Mid-Market to Enterprise organizations.
• Strong project management skills to keep projects on-track and manage unique workflows.
• Advanced problem-solving skills.
• Superb written and verbal communication skills, with the ability to clearly articulate technical topics to a non-technical audience.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Positive attitude, empathy, and high energy.
• Some travel may be required based on client needs.

Benefits

• Work in a rapidly growing SaaS company.
• Opportunity to shape the future of work.
• Collaborate with a diverse team across EMEA.
• Engage with multiple customers and projects.
• Be part of a values-driven company.