Customer Implementation Specialist - Remote

Overview

Clean Power Research is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.

In Short

• Join a growing team of software and energy veterans.
• Support the implementation of SaaS products for utility customers.
• Lead solution implementation and manage customer expectations.
• Collaborate with cross-functional teams to drive SaaS adoption.
• Conduct project kick-off meetings and manage project scope.
• Respond to customer support tickets and create support materials.
• Contribute to continuous improvement of delivery processes.
• Support Sales and Business Development with product demonstrations.
• Work in a dynamic, global market with strong growth potential.
• Travel may be required for customer site visits.

Requirements

• 5+ years of experience in a SaaS or energy/utility industry.
• BA/BS degree in a business, technical or scientific field preferred.
• Experience configuring and launching SaaS software.
• Excellent written and verbal communication skills.
• Strong project management and business process optimization skills.
• Deep organizational skills and attention to detail.
• Analytical mindset with problem-solving abilities.
• Proficiency with Microsoft Office and virtual whiteboarding tools.
• Desire to leverage AI tools for automation.
• Passion for clean energy technology.

Benefits

• Competitive salary and performance-based bonuses.
• Company equity plan.
• Paid PTO, Sick Time, Holidays.
• Medical/Dental/Vision/Life and Disability Insurance.
• 401K with matching contributions.
• Paternity and Maternity Leave.
• Commuter Benefits.