Customer Service Representative - Remote

Overview

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Customer Service Representative to assist with licensing applications and provide high-volume customer service.

In Short

• Process applications for various licensing categories.
• Perform clerical work including data processing and record maintenance.
• Provide customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies.
• Check records for accuracy and conformity with policies.
• Accept and process payments while performing mathematical computations.
• Answer calls, emails, and written correspondence.
• Attend seminars, meetings, and trainings as required.
• Follow all division and agency policies and procedures.
• Perform related licensing tasks as assigned.

Requirements

• High school diploma or equivalent.
• One year of satisfactory clerical experience.
• Keyboard familiarity with a typing speed of at least 100 keystrokes per minute.

Benefits

• Inclusive and diverse work environment.
• Equal opportunity employer.