Senior Vice President, Marketing Excellence Lead - Citi Retail Services - Remote

Overview

The Marketing Excellence Lead for Citi Retail Services will focus on evaluating and improving marketing team business processes, ensuring operational excellence, and managing key controls while engaging with various stakeholders.

In Short

• Lead opportunities to automate and streamline marketing processes.
• Ensure alignment of marketing operating processes with organizational strategies.
• Prepare for the rollout of new processes and tools.
• Address customer complaints and improve customer experience.
• Monitor operational dashboards and reporting.
• Act as a point of contact for audits and control activities.
• Engage with cross-functional stakeholders for process reviews.
• Create impactful communications for various audiences.
• Assess risk in business decisions and ensure compliance.
• Demonstrate flexibility and resilience in a dynamic environment.

Requirements

• 10+ years of experience in marketing governance and risk management.
• Experience in consumer financial services is preferred.
• Strong communication and influence skills.
• Able to navigate complex organizational processes.
• Self-starter and comfortable in ambiguous situations.
• Multi-tasking skills with ability to meet strict deadlines.
• Bachelor’s degree required; Master’s degree preferred.

Benefits

• Competitive salary range of $144,480.00 - $216,720.00/year.
• Medical, dental, and vision coverage.
• 401(k) plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off including vacation and sick leave.
• Paid holidays.