VP, Onboarding and Digital Experience - Remote

Overview

The VP, Customer Onboarding & Digital Experience will be responsible for driving customer success by ensuring a seamless onboarding experience and fostering self-serve enablement capabilities throughout the customer lifecycle.

In Short

• Drive customer success through effective onboarding.
• Foster self-serve enablement capabilities.
• Work cross-functionally with Customer Success, Product, Sales, and Marketing.
• Develop strategies to enhance customer experience.
• Optimize the digital customer journey.
• Build and enhance onboarding processes and resources.
• Ensure alignment with go-to-market motions.
• Lead a team for effective customer ticket management.
• Monitor performance and drive engagement.
• Contribute to the company's long-term growth strategy.

Requirements

• Passion for customer success.
• Track record of enhancing operational efficiency.
• Experience in customer onboarding and digital experience.
• Strong leadership and team management skills.
• Ability to work cross-functionally.
• Strategic thinking and problem-solving skills.
• Excellent communication skills.
• Experience with community platforms.
• Understanding of go-to-market strategies.
• Ability to drive engagement through digital-first hubs.

Benefits

• Opportunity to lead customer success initiatives.
• Impact on the company's growth strategy.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits.
• Flexible work arrangements.
• Access to resources for enhancing customer experience.
• Engagement with cross-functional teams.
• Contribution to innovative onboarding processes.
• Supportive company culture focused on customer success.