VP, Onboarding and Digital Experience - Remote

Overview

The VP, Customer Onboarding & Digital Experience will be responsible for driving customer success by ensuring a seamless onboarding experience and fostering self-serve enablement capabilities throughout the customer lifecycle.

In Short

• Drive customer success through effective onboarding.
• Enhance self-service resources and community platforms.
• Work cross-functionally with Customer Success, Product, Sales, and Marketing.
• Develop strategies to optimize the digital customer journey.
• Lead a team focused on customer ticket management.
• Monitor performance and drive engagement through digital hubs.
• Contribute to the company's long-term growth strategy.
• Passion for customer success and operational efficiency.
• Ensure alignment with overall go-to-market motions.
• Shape the future of customer engagement.

Requirements

• Proven experience in customer onboarding and success.
• Strong leadership and team management skills.
• Ability to work collaboratively across departments.
• Experience in developing customer experience strategies.
• Track record of enhancing operational efficiency.
• Familiarity with digital engagement tools.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Passion for innovation and customer-centric solutions.
• Experience in a fast-paced, growth-oriented environment.

Benefits

• Opportunity to shape customer engagement strategies.
• Work in a culture that fosters innovation.
• Collaborate with cross-functional teams.
• Drive meaningful impact on customer success.
• Be part of a leading company in consumer intelligence.
• Professional growth and development opportunities.
• Contribute to a customer-first approach.
• Engage with a diverse and talented team.
• Access to industry-leading tools and resources.
• Participate in shaping the future of social engagement.