Facilities Customer Service Professional - Part Time Overnight - Remote

Overview

The Facilities Customer Service Professional handles incoming client calls while working with a facilities case management tool, ensuring an optimal customer experience with every interaction.

In Short

• Handles incoming client calls and emails related to facilities management.
• Assesses the nature of calls and documents requests.
• Processes incoming facilities work order requests.
• Dispatches work orders to appropriate contacts.
• Sets turn-around time expectations with clients.
• Maintains accurate reports and adheres to policies.
• Supports team achievement of service level goals.
• Handles 70-100 phone interactions per shift.
• Demonstrates customer service skills and multitasking abilities.
• Must have a high school diploma and call center experience preferred.

Requirements

• High school diploma required.
• Call center experience preferred.
• Extensive experience with Microsoft Office.
• Excellent listening and telephone skills.
• Ability to manage multiple tasks simultaneously.

Benefits

• Inclusive work environment.
• Opportunities for personal and professional development.
• Focus on employee wellbeing.